Terms and Conditions

You must be at least 18 years old and authorised to bind the business or entity on whose behalf you engage the Services. By using the Services, you represent that you meet these requirements.

QB SOFTWARE SUPPORT LTD is an independent service provider. We are not affiliated with, endorsed by, sponsored by, or otherwise connected to Intuit Inc., Xero, Sage, or any other software vendor. QuickBooks®, QuickBooks Online®, QuickBooks Desktop®, Xero®, Sage®, and related marks are registered trademarks of their respective owners. Our team members may hold individual certifications (such as Intuit ProAdvisor), but our company operates independently.

We provide consulting and technical support services related to accounting software, including but not limited to installation and setup, troubleshooting and error resolution, data migration and backup, software integration, customisation and optimisation, and training and guidance. Specific deliverables, timelines, and fees for each engagement will be set out in a written quote, statement of work, or engagement letter (the “Engagement Document”). The Engagement Document, together with these Terms, forms the complete agreement for that engagement.

The initial consultation is provided free of charge. It is informational only, does not constitute professional accounting, tax, or legal advice, and does not create an ongoing service relationship until a written Engagement Document is signed.

Fees are stated in the Engagement Document. Flat-rate services are billed on completion. Hourly engagements are billed in 15-minute increments.

• Invoices are due within 7 days unless otherwise agreed in writing.
• Late payments may accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.
• You are responsible for any applicable taxes, except taxes on our net income.
• For qualifying “no-fix, no-fee” diagnostic engagements under one (1) hour, no fee is charged if we cannot identify a path to resolution. This does not apply to engagements over one hour or to scoped projects.

• Provide accurate information needed to scope and deliver the Services.
• Maintain valid licences for QuickBooks and any third-party software involved.
• Maintain backups of your data prior to engagement. While we create additional backups before any repair or migration, you remain responsible for your primary backup posture.
• Designate authorised personnel to communicate with us and approve scope changes.
• Pay invoices on time.

We treat your QuickBooks files, financial data, and engagement details as confidential. We will not disclose your confidential information to third parties except as required to deliver the Services, with your consent, or as required by law. We sign mutual non-disclosure agreements on request. We use encrypted screen sharing, encrypted file transfer, and restricted-access systems. See our Privacy Policy for additional details.

The Site, including all text, graphics, logos, and software, is owned by QB SOFTWARE SUPPORT LTD or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

Custom deliverables created during an engagement (e.g., chart-of-accounts templates, documentation, workflows) are licensed to you for your internal business use upon full payment. We retain ownership of our methodologies, frameworks, and reusable components.

Our Services are technical and configuration-focused. We are not certified public accountants, tax advisors, or solicitors (unless explicitly stated for a specific engagement). Nothing we provide constitutes accounting, tax, audit, or legal advice. Decisions about tax positions, financial reporting, or legal compliance should be made in consultation with your qualified professional advisor.

We will perform the Services with reasonable care and skill consistent with industry standards. EXCEPT AS EXPRESSLY STATED IN THE ENGAGEMENT DOCUMENT, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QB SOFTWARE SUPPORT LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our aggregate liability for any claim arising out of or relating to an engagement shall not exceed the fees actually paid to us for that engagement during the three (3) months preceding the claim.

You agree to indemnify, defend, and hold harmless QB SOFTWARE SUPPORT LTD and its directors, officers, employees, and contractors from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to (a) your use of the Site or Services, (b) your breach of these Terms, (c) your violation of applicable law, or (d) your provision of inaccurate or incomplete information.

The Services may involve third-party software, hosting providers, or integrations. Your use of those third-party services is subject to their own terms and policies. We are not responsible for their availability, accuracy, or actions.

Either party may terminate an engagement on written notice if the other party materially breaches these Terms or the Engagement Document and fails to cure the breach within ten (10) business days of notice. We may suspend or terminate Services immediately for non-payment, abusive conduct, or violation of law. Sections that by their nature should survive termination (including Sections 7, 8, 10, 11, 12, 16, and 17) survive.

Refund eligibility is governed by the Engagement Document. Generally: completed flat-rate work is non-refundable; unused portions of prepaid retainers may be refundable on written request; the “no-fix, no-fee” provision in Section 5 applies to qualifying diagnostic engagements.

These Terms are governed by and construed in accordance with the laws of Scotland. Any dispute arising out of or relating to these Terms or the Services shall first be addressed through good-faith negotiation. If unresolved within thirty (30) days, the dispute shall be resolved by binding arbitration administered under the rules of the Scottish Arbitration Centre, seated in Edinburgh. Each party bears its own costs unless the arbitrator awards otherwise. Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction for misuse of intellectual property or confidential information.

To the extent permitted by law, you and QB SOFTWARE SUPPORT LTD agree that disputes will be brought in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

Neither party shall be liable for delays or failures in performance caused by events beyond reasonable control, including natural disasters, internet or utility outages, acts of government, labour disputes, or third-party service interruptions.

We may update these Terms from time to time. The “Last updated” date reflects the latest revision. Continued use of the Site or Services after changes are posted constitutes acceptance of the revised Terms. Material changes affecting active engagements will be communicated in writing.

• These Terms together with the applicable Engagement Document and Privacy Policy constitute the entire agreement and supersede prior agreements on the subject.
• If any provision is held unenforceable, the remaining provisions remain in effect.
• Failure to enforce a provision is not a waiver of future enforcement.
• You may not assign these Terms without our written consent. We may assign in connection with a merger, acquisition, or sale of assets.
• Notices to us must be sent to info@qbsoftwaresupport.com.

• Email: info@qbsoftwaresupport.com
• Phone: 1858 955 0303
• Address: 118 St Clair St, Kirkcaldy, Scotland KY1 2BZ